Frequently asked questions
Fiber to the home, of FTTH, is the gold standard of internet - faster, stronger with unlimited capabilites. In addition to minimal signla loss, full fiber optic cables provide 4.5 times as much capacity as traditional copper wires. All in all, FTTH is the fastest form of broadband technology.
Please visit our sale centers to fill out the registration form and bring a NRC or passport copy (for Household customers) or authorization letter (for Businesses) along with you.
- Yangon Sale Center is located at Building (12), MICT Park, Hlaing Township, Yangon, Myanmar
- Mandalay Sale Center is located at No. 117, 34 Street, Between 77 Street x 78 Street, Chanayetharsan Township, Mandalay
Installation will be completed between 2 to 3 weeks after the setup fee and annual fee have been paid.
No! We offer unlimited data; there are no caps or limits to the amount of data you send or receive.
The ONT (also claeed the modem) connects to the Terminatio Point (TP) with an optical fiber cable, and connects to your router via a LAN / Ethernet cable. It translates light signals from the fiber optic line from your TP into electronic signals that your router can read.
Your internet speed will be increased by 200% from 8 PM to 8 AM the following day and on the weekends if you use the double package plan. For example, if you buy 1 Mbps, you will receive 2 Mbps from 8 PM to 8 AM the following day and on the weekends.
You will need to come in to one of our sales centers and fill in the request. Your package will be change and updated by the end of the month.
Account and Billing
You have to come to our head office at Building 12, MICT park, Hlaing Townhsip to make the initial set up fees and the subsequent monthly fees can be paid through KBZ, CB and AYA bank.Please remember to bring along your customer invoice when you pay your monthly bill.
We send the bills to customer during the 1st or 2nd week of every month.
We count 30 days from the date of ONT installation
Relocation, Service Plan Change and Deactivation
Rolocation charges are as follows;
- 25,000 Ks for relocating in the same building or in the same room.
- 55,000 Ks for relocating in the same township and same exchange.
- 100,000 Ks for relocating to a different township and different exchange.
- 400 Ks meter for extra cable needed for relocation.
You have to have fully paid your internet bill and all relocation charges before relocation can start. Once all charges have been paid, relocation will commence immediately.